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Care Coordination Resources 

Minnesota Senior Care Plus (MSC+) and Minnesota Senior Health Options (MSHO)

Care Coordinators foster ongoing primary and preventative care, create a person-centered support plan and assist with communication between all members of the interdisciplinary care team.

To find product-specific tools and forms, select the desired plan from the "Please select" drop-down and click "Select Plan" to explore each category and its contents.

Please select an option

MSC+ and MSHO
Appointment Reminder Letter (New 5/20/2024)
English
CFSS Follow Up Needed Letter (New 4/1/25)
EnglishHmong | Somali | Spanish
Change in Contact Info for Care Coordinator (Revised 3/31/2025)
English
EW Provider Support Plan Cover Letter (Revised 3/4/2024)
English
EW Provider Support Plan Summary Letter (Revised 3/4/2024)
English
Health Resource Letter (New 10/18/2024)
EnglishHmong | Somali | Spanish
Member Elderly Waiver Service Change Letter (Revised 4/10/2025)
English (other languages to follow)
PCP/ICT/Support Plan Cover Letter (Revised 11/15/2024)
English
PCP/ICT Support Plan Fax Cover Sheet (Revised 9/17/2024)
English
Provider Engagement Letter (Revised 7/6/2022)
English
Refusal Letter (Revised 12/26/2024)
EnglishHmong | Somali | Spanish
Support Plan Letter (Revised 6/14/2024)
Amharic | Arabic | Cantonese | EnglishFrench | GermanHmong |KarenKhmer| Lao| Mandarin | Oromo | Russian | Somali | Spanish | Tagalog | Vietnamese 
Support Plan Signature Letter (Revised 6/14/2024)
Amharic | Arabic | Cantonese | EnglishFrench | German | Hmong | Khmer | Lao | Mandarin | Oromo | Russian | Somali | Spanish | Tagalog | Vietnamese
Unable to Reach Member Letter (Revised 11/6/2024) 
EnglishHmong | Somali | Spanish
Unable to Reach Member Letter - Support Staff (New 7/1/2024)
EnglishHmong | Somali | Spanish

MSC+
Change in Care Coordinator Letter (Revised 8/26/2022)
English | Hmong | Somali | Spanish
Welcome Letter (Revised 12/5/2024)
English | Hmong | Somali | Spanish
Welcome Letter - Member in Nursing Home (Revised 8/26/2022)
English
Welcome Letter (Waiver) (Revised 12/19/2024)
English

MSHO
Change in Care Coordinator Letter (Revised 8/26/2022)
English | Hmong | Somali | Spanish
Welcome Letter (Revised 8/2/2022)
English | Hmong | Somali | Spanish
Welcome Letter - Member in Nursing Home (Revised 8/26/2022)
English
Welcome Letter (Waiver) (Revised 8/2/2022)
English

Assessment and Support Plan Forms
2025 Monthly Activity Log (Revised 4/1/2025)
Institutional Health Risk Assessment (Revised 4/7/2025)
Institutional Support Plan (Revised 1/1/2024)
Institutional Support Plan Signature Page (New 1/1/2025)
Refusal Support Plan (Revised 12/6/2024) | Word | PDF
Transfer Member Health Risk Assessment (Revised 1/1/2025) | Word  | PDF
UTR Support Plan (Revised 12/6/2024) | Word | PDF

Other Forms
Death Notification Form (Revised 8/1/2024)
Home and Community Based Service Exception Request (New 3/4/2025)
ILOS Request Form (Revised 1/8/2025) | ILOS Instructions (Revised 1/28/2025)
Nursing Facility Coverage Guide (Revised 1/1/2025)
PCC Change Form (Revised 4/9/2025) | Process Flow
Release of Information Form (Revised 7/3/2024)
Support Plan Translation Request (Revised 2/18/2025)

EW Service Authorization
Waiver Service Approval Form (Revised 2/28/2025)
Waiver Service Approval Form - T2029 (Revised 6/28/2024)
EW T2029 Equipment and Supplies Guide (New 6/28/2024)
EW T2029 Equipment and Supplies Coverage Process (New 6/28/2024)
Home Health Communication Form
EW Budget Tool (Revised 1/1/2025)
CBSM EW Conversion Rates
Elderly Waiver Capitation Dates

CDCS Toolkit 
Care Coordinator CDCS Guidelines (Revised 2/1/2025) 
CC CDCS Plan Approval Checklist (Revised 2/1/2025) 
CDCS DHS 5788A CSP Change Form (Revised 2/1/2025)
CDCS Member Agreement and Checklist (Revised 2/1/2025)
CDCS Post Assessment Communication Form (New 4/3/2025)
Consumer Directed Community Supports (CDCS) Policy Manual 
Member Guide to CDCS Allowed Expenditures (Revision coming soon - refer to CDCS policy manual) 
Notice of Technical Assistance (New 8/1/2024) 

EW DTR Form and Instructions
Elderly Waiver DTR Form | Instructions (Revised 10/4/2024)
EW DTR Reason Code Tool (Revised 1/1/2024)
Home Health Communication Form | HHC Example

Care Coordination resources
CFSS Care Coordination Guidelines (Revised 3/31/2025)
CFSS FAQ (Revised 3/25/2025)
PCA/CFSS Communication Form (Revised 3/17/2025) | Instructions (Revised 3/25/2025)

Other links 
DHS CFSS Policy Manual
UCare PCA/CFSS Provider Forms