Change Healthcare/Optum outage

Page last updated Dec. 13, 2024

Change Healthcare experienced a nationwide network interruption related to a cyber security issue that started Feb. 21, 2024. UCare has now restored all EDI services, except 276/277, directly through Availity. Providers still have their choice of clearinghouse. Providers or their clearing house are responsible to enroll with Availity for these transactions. The UCare Provider Manual Electronic Data Interchange chapter is being updated to reflect this change.

• 276/277 - Claim Status Inquiry and Response - Providers may check individual claim status through UCare's Provider Portal.

Remittances

Please contact UCare's Provider Assistance Center to request any retro 835s. Due to system limitations, we can only provide electronic remits within the last 90 days. For anything over 90 days, we can provide a copy of the EOP (paper remit).

For claims affected by this outage, UCare extended timely filing by 30 days. UCare reprocessed claims with receipt dates of Feb. 28, 2024, to April 12, 2024, that denied for timely filing in situations where the number of days past the timely filing deadline did not exceed 30 days.

Once enrolled with Availity for ERA submissions, UCare no longer requires providers to populate an Electronic Remittance Advice form on the UCare Provider Portal.

FAQ - UCare has developed a list of frequently asked questions for what providers can expect with ERAs after the Change Healthcare outage is resolved.