Training & Education

2025 provider training schedule

UCare offers a monthly training to new participating providers and long-standing partners working with UCare. This training will give providers a better understanding of:

• UCare programs available for member
• UCare enrollment processes and requirements
• UCare provider portal and clearinghouse requirements
• Authorization and notification information
• General UCare claim processing overview and tips
• How to notify UCare of administrative changes
• How to access resources and assistance within UCare

Register to attend a scheduled live event using the links below. All events start at 9 am CT.

Additional resources

Provider Product/Benefit Tip Sheets
Provider Key Contact Information
Provider Liaison Territory Map
Working with UCare – Provider Quick Reference Guide

The Early Intensive Developmental and Behavioral Intervention (EIDBI) training is to assist EIDBI providers who work with UCare members in UCare Connect, UCare Connect + Medicare and Prepaid Medical Assistance Program (PMAP) plans.

The training explores how to work with UCare and covers the following topics and more:

• Contracting with UCare
• Credentialing
• Services requiring Prior Authorizations
• Claims processing
• Provider Portal
• Provider Website
• Key contacts

2025 provider training schedule

UCare offers a monthly training specifically to providers of Elderly Waiver (EW) Services. This training will give providers a better understanding of:

• UCare programs available for members
• UCare enrollment processes and requirements
• UCare provider portal and clearinghouse requirements
• Care Coordination and approval of services
• General UCare claim processing overview and tips
• How to notify UCare of administrative changes
• How to access resources and assistance within UCare

Register to attend a scheduled live event using the links below. All events start at 10 am CT.

Additional resources

Frequently Asked Questions Resource
Elderly Waiver (EW) Services Provider Key Contact List
Elderly Waiver (EW) Services (Provider Training PowerPoint)
Working with UCare – Provider Quick Reference Guide

An Explanation of Payment (EOP) provides information regarding the adjudication of your claims. Provider Guide: The Explanation of Payment (EOP) shows how to read your EOP and identify the differences for a paid or denied claim.

The Housing Stabilization Services training provides an overview of the following: 

• Program Overview
• Provider Enrollment Process 
• Care Coordination & Approval of Services 
• Claim Submission Reminders
• Provider Resources

Housing Stabilization Services (HSS) Training and Resources

UCare provides annual training on our Model of Care for Dual Eligible Special Needs (D-SNP) and Institutional Special Needs (I-SNP) Plans. The Model of Care training gives an overview of UCare's SNP population, network and UCare's approach to supporting members. UCare’s SNP members face a host of unique challenges and barriers to get the care they need. UCare's Special Needs Plans are designed with a unique set of benefits and services to help reduce barriers and assist members in managing their care. The training will help you make connections between the population and benefits to assist in improving member outcomes.

Model of Care Training

Human papillomavirus (HPV) vaccination provider education materials

What’s offered: Monthly virtual sessions and peer-based learning on quality improvement methodologies and evidence-based practices.

• Learn “The Announcement Approach” aka presumptive messaging
• Diminish vaccine hesitancy via “Start at 9” initiative
• Close gender gaps
• Utilize trusted messengers
• Improve reimbursement processes

Cost: Free

Register: Registration is on a rolling basis; join anytime throughout the year. Learn more here.

Review the 2024 Rural HPV Vaccination Learning Community recordings and slides to access tools and insights for improving vaccination rates.

Addressing Disability & Creating Access: Understand and Remove Barriers

Presented by Linda Wolford, MS, and Kaitlin Desselle, MS, from Strategic Diversity Initiatives (SDI), and Mai Thor, co-facilitator and disability justice advocate. Many organizations are relatively new to understanding “disability” as an equity and diversity issue. People with disabilities often face physical, programmatic, informational – and especially – attitudinal barriers that limit their opportunities and access. In this workshop, Wolford, Desselle and Thor address the specific stereotypes and myths that surround disability. They explore what it means to act as an ally in various contexts, thus increasing access for all.

Watch the December 7, 2022 training here.