Part C Organization Determinations, Appeals and Grievances

If you would like to file a Part C Appeal or Grievance, choose an option below:

• Call UCare Customer Service at 1-877-523-1515 (for individual Medicare plans) or 1-877-447-4385 (for group Medicare plans), 8 am – 8 pm, seven days a week
• Call UCare Appeals and Grievances at 612-676-6841 or 1-877-523-1517, 8:00 a.m. to 4:30 p.m. Monday through Friday
• TTY users call: 612-676-6810 or 1-800-688-2534 (toll free)
• Fax the request for an appeal or grievance to UCare Appeals and Grievances at 612-884-2021 or 866-283-8015
• Mail the request for an appeal or grievance to:
  UCare Appeals and Grievances
  P.O. Box 52
  Minneapolis, MN 55440-0052

You can also file a complaint with Medicare using the Medicare Complaint Form.